Privacy Policy

Effective date: November 1, 2026

Ace Handyman Services South Charlotte ("we," "us," or "our") is a locally owned and independently operated Ace Handyman Services franchise located at 1312 Matthews Mint Hill Road, Suite 213, Matthews, NC 28105. This Privacy Policy explains how we collect, use and protect information when you visit handymansouthcharlotte.com (the "Site"), submit a form, call us or receive text messages from us.

1. Information We Collect

Information you provide: your name, phone number, email address and any details you share about your project when you fill out a form, call or text us.
Information collected automatically: basic technical data such as your browser type, device, IP address, pages visited and how you arrived at the Site (for example, from an online ad), collected through cookies and similar technologies.
Call information: when you call our tracking number, we may log the date, time, duration and phone number of the call.

2. How We Use Your Information

To respond to your estimate request and contact you about your project.
To schedule appointments and send service updates and reminders.
To send marketing messages, only if you have given consent.
To measure and improve our website and advertising.
To comply with legal obligations.

3. Text Messaging (SMS)

If you consent to receive text messages, we will use your phone number to send messages related to your request and, if you separately opt in, marketing messages. Message frequency varies and message and data rates may apply. Reply STOP to opt out at any time or HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties.

4. How We Share Information

We do not sell your personal information. We share information only as needed to run our business, for example with:

Service providers that host our website, forms, phone and messaging systems, or help us manage customer records, under obligations to protect your information.
Advertising and analytics partners (such as Google and Meta) that receive limited technical data through cookies to measure ad performance. This does not include your mobile number or text messaging consent.
Authorities when required by law or to protect our rights and safety.

5. Cookies and Tracking

We use cookies and similar technologies to understand how visitors use the Site and to measure our advertising. You can control or delete cookies through your browser settings. Blocking cookies may affect how parts of the Site work.

6. Data Security and Retention

We use reasonable safeguards to protect your information. No method of transmission or storage is completely secure. We keep your information only as long as needed for the purposes described in this policy or as required by law.

7. Your Choices

Reply STOP to any text message to stop receiving texts.
Contact us to update or correct your information, or to ask us to stop contacting you.
You can ask us to delete your information, subject to any legal requirements to keep it.

8. Children's Privacy

This Site is intended for adults and is not directed to children under 13. We do not knowingly collect information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.

10. Contact Us

Ace Handyman Services South Charlotte
1312 Matthews Mint Hill Road, Suite 213, Matthews, NC 28105
Phone: (980) 407-7785
Email: [email protected]